Support Center

Fast fixes for the common stuff: connection, Bedrock ports, map loading, claims, dot-prefixed names, and recovery after a bad run.

Check server status Open map Helper playbook

Pick the problem

Start with the closest match. Each path gives you the next concrete action.

Cannot joinCheck edition, version, address, and port. Java uses 25565; Bedrock uses 19132.
Map is blankOpen map.aowmc.com in a new tab first, then return to the embedded map.
Claim issueConfirm owner, trust type, and whether the issue is build trust or container trust.
Lost gearRun /deaths, then /backtrack, then compare the route on the live map.
Bedrock name issueTry dot-prefixed targeting for private commands, such as /trust .Steve.
Rules questionIf it affects another build, player, item, chat, or server performance, ask first.

Escalate with context

When staff needs to help, these details save everyone time.

EditionJava or Bedrock, plus platform.
VersionGame version and launcher/device.
ErrorExact disconnect or command text.
LocationCoordinates, claim owner, or map area.
TimeWhen it happened, roughly.