Join reply
Use play.aowmc.com
Java port: 25565
Bedrock port: 19132
If it fails, confirm your game version and try the Join page: https://join.aowmc.com/1 Triage matrix
Start here before digging into deeper docs.
| Player says | First check | Fast response | Next doc |
|---|---|---|---|
| "I cannot join." | Edition, address, port, version. | Java uses play.aowmc.com:25565. Bedrock uses play.aowmc.com:19132. | Join docs |
| "The map is blank." | Open map in a new tab, then retry embed. | Use https://map.aowmc.com/. If blocked, refresh the tab and try again. | Map recovery |
| "Bedrock names are weird." | Floodgate prefix and command target. | For private commands, try the dot-prefixed Bedrock name, like .Steve. | Crossplay |
| "My claim is not working." | Claim owner, trust type, container trust. | Confirm the claim owner, then use /trust or /containertrust intentionally. | Claims |
| "I died and lost my stuff." | Recent death list and map route. | Run /deaths, then /backtrack, then compare coordinates on the map. | Recovery center |
2 Copy-ready helper replies
Short messages that are safe to paste into Discord or in-game chat.
Map reply
Open the live map directly first:
https://map.aowmc.com/
If the embed is blank, refresh the map tab, then come back to the site.Recovery reply
Run /deaths, then /backtrack.
Compare the coordinates with map.aowmc.com before traveling back.
Set /sethome home once you are safe.3 Escalation rules
Escalate only after the obvious checks are done, so staff get useful context.
Connection escalation
Collect edition, version, address used, port used, exact error, platform, and whether status page shows online.
Map escalation
Collect browser, direct map URL result, embed result, time, and whether direct IP fallback was attempted.
Claim escalation
Collect owner, coordinates, trusted players, action attempted, and whether container trust differs from build trust.
Support tone: keep responses short, specific, and confidence-building. Give one next action at a time when a player is stressed.